Questions? Start Here!

After your purchase is made, you will receive an email with a link to download the resource. Not seeing the download links in your email? Email me and we will resend them to you!

The easiest way to access all of the resources you have purchased from the shop in one place is to log in to your account. We suggest using a desktop or laptop computer with the Chrome browser to download your resources.

All of our resources are digital downloads and you have instant access to them after your purchase is complete. Check your email for the download links! Not seeing the download links in your email? Email me and we will resend them to you.

You can also access your purchased resources any time by logging in to your account.

Verify that you are downloading the resource to your computer, rather than your phone or tablet, and then opening it in Adobe Acrobat Reader (not viewing a preview in your internet browser or another program on your computer).

Please make sure you have the most up-to-date version of Adobe Acrobat Reader (it is free to download with this link). If after clicking the download link, you are getting an error message telling you your link has expired, please email me so we can send you a new link.

Most of our resources are PDF files. Please make sure you have the most up-to-date version of Adobe Acrobat Reader (it is free to download with this link). Verify that you are downloading the resource to your computer and then opening it in Adobe Acrobat Reader (not viewing a preview in your internet browser or another program on your computer).

  • Open the PDF file with Adobe Acrobat Reader
  • Click “Print”
  • In the “Page Sizing & Handling” section, select “Shrink Oversized Pages” if needed
  • Click on “Advanced”
  • Check the “Print as Image” box  
  • Print the document

Please do not have students “request access” to files. If this option comes up that means your district is blocking outside links.

Make your own teacher copy of the file and share your link with your students so that they can access it within your district network. Or, talk to your district network people to get the setting changed.

There is a separate FAQ page for the curriculum subscription. Click here to go there now.

My email address is info@brittanywashburn.com

Please provide all possible context so that we can troubleshoot efficiently.

  • What is wrong?
  • What have you tried?
  • Any error messages
  • Device type, browser, program, etc.

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